How Industrial Design Engineering During Production Can Improve Your Final Product

Industrial design engineering being applied during live production


As meticulous as your design teams were during the development and testing of your product, there is still work to be done. Your production team will need to continue monitoring products during the manufacturing process. This is where industrial design engineering can have its greatest impact—helping you to ensure the utmost quality and integrity for your product.

Understanding How Industrial Design Engineering Works

Although on the surface a broad term, industrial design engineering can be broken down into several elements. These will apply to all stages of the product development lifecycle but will do so differently than during the actual production stage. Below are a few examples of what these tasks are, and how they apply to the production stage of a product’s lifecycle.

Industrial design engineering being applied during live production

CAD Tools

The advantage of CAD software is the ability to make design changes whenever necessary. This advantage gains teeth when a product is in the manufacturing stage, as production defects can be quickly redesigned and tested without having to go through the full prototyping process. The finalized changes can then be quickly sent digitally to production management teams.

Quality Control

Defects noticed during and post-production requires the eye of an expert to fully diagnose and make an informed diagnosis of the issue. Having a team of experienced quality design engineers on hand will allow you to quickly make these tough decisions with the necessary confidence and accuracy, minimizing the impact of related manufacturing delays.

Create a Rapid Response Playbook

Otherwise known as quality assurance, this well-defined set of quality and production guidelines will keep your lines moving. The systemic functionality of a comprehensive quality assurance plan minimizes risk through planned auditing tasks that adhere to strict guidelines. This also reduces delays in getting the right people on the right task for faster resolution.

Letting the Industrial Design Team Drive Production

As the above demonstrates, putting your industrial design team on point to drive production is an effective strategy. Having proven quality assurance and control processes in their pockets and the innovative CAD tools at their fingertips, a team of industrial design engineers can efficiently drive production with a minimum of risk.

Validate Trueness to Design

The best way to resolve an issue is to prevent it from ever happening. The industrial design engineer accomplishes this during manufacturing by evaluating all aspects of production, from the proper calibration of production machinery to finely detailed measurement comparisons of final production items and physical prototype models.

Provide Rapid Response Engineering Tasks

When a problem is identified, the last thing you want to do is to hold countless meetings to determine an appropriate response. Placing an industrial design engineer at the head of the table will bring a fully scripted, largely automated response that can appropriately resolve almost any issue that arises during production. This minimizes downtime and ensures consistent product quality.

Supervise the Entirety of the Production

While seemingly outside of the technical expertise of an engineer, it will be these analytical viewpoints that can add better efficiency to production. Giving your design engineering team the ability to monitor all aspects of the manufacturing process will allow them to make proactive changes. For example, they may see that a CNC machine may need to be calibrated more frequently, or recommend that its technician has been given additional training.

Building Brand Identity Through Industrial Design Actions

One of the most understated and often misunderstood attributes of industrial design engineering is its ability to create the brand identity of the product. The industrial design engineer typically is involved from the conceptual design of a product’s features and functionalities right on down to the nuances of appearances and tactile responses. Their high level of involvement throughout the various product design stages is perfect for helping to drive its identity in the marketplace.

The contribution made to the marketability of the final product is fairly simple to describe. The attributes that are integrated into the final design will have stemmed from a noted shortfall or gap in the marketplace. This means that a known potential customer base exists, and the features you are presenting are already geared towards catching the attention of this audience to help them solve a problem.

With the product performance already setting itself up for marketing success, the focus turns towards aesthetics, usability, and support. The most effective industrial design engineer will be able to build a product with all three of these in mind. They must also be able to translate tech-speak into documentation that is easily understood by the product’s audience and general laypeople. It is through these basics that a product’s course and success are largely determined.

Outsourcing An Industrial Design Engineering Team Will Yield Efficiencies

The improvements in efficiency and the promise of lowered risk are enough to convince most product teams that an industrial design engineering team is a necessity. But instead of planning for an increased staffing budget and talent recruitment, turn instead to a manufacturing partner that offers engineers as a part of one-stop product development and manufacturing shop.

Pacific Research Laboratories has a variety of talented and experienced engineers to offer for supplementing your product development team. Our team of experts is well-versed in all areas of the manufacturing process, from design to final production, and we specialize in machining and molding small plastic parts. To learn more about our services, please visit our contact page or call (206) 408-7603.

5 Key Product Design Phases for Best New Product Development

Illustration of one of the five key product design phases.

We are all product designers on some level. Whether a child dreaming of adding a fun accessory to a favorite toy, or an experienced engineer having a eureka moment, the world of invention is alive and well in all of us. So how do you take an idea that has realistic chances of having an impact and move it from your brain and into a fully functioning product?

The term “design thinking” is commonly used to describe the product design process as one that takes multiple processes and streamlines them into a singularly run process. This provides a seamless flow of tasks and operations from end to end. There are several best-practice product design phases you must understand before you try to convert your vision into a physical product.

1. Build an Understanding of the Intended Product Audience

Illustration of one of the five key product design phases.

No matter how innovative and revolutionary your product idea is, it will fall on deaf ears if it misses the mark with its intended audience. A key task to perform early in the product design process is to learn exactly what the expectations would be surrounding your product and if it would be a good fit for its intended audience. There are a few ways to accomplish this:

  • Purchase marketing research to gauge the product’s market success.
  • Enlist the help of a manufacturing partner that provides end-to-end services.
  • Contact existing customers and solicit their input.

How you go about these tasks will vary and will be dependent on industry and product type. However, the information gained in this phase will be instrumental. It will tell you if you need to rethink the idea, change its audience, or if it is ready to go as is. This reduces risk factors and saves valuable time creating the design and when taking it to production.

2. Use This Information to Define Product Requirements

The information gathered from your intended audience will now be leveraged for the definition of product requirements. Your devised product requirements must include the below specifications to help keep your project on track throughout the design and testing phases:

  • The right team configuration
  • The physical dimensions of the final product
  • Product functions and features
  • Measurable testing and validation goals
  • Tasks to create the appropriate support and user documentation
  • A task runbook that includes accountability and transparency

One aspect that cannot be missed here is the development of cross-team collaboration. As the project advances, so does its complexity. You need to make sure that all of your teams, including your external product development consultants, are communicating and on the same page.

3. Design the Product Based on These Requirements

The first two steps have given you the necessary fundamentals to advance your project to the more advanced phases. At this point, you should be able to confidently hand over the keys to your project to the experienced hand of your CAD design team. This is where the rubber meets the road—it’s where your vision and the information gathered from the customer starts to become reality, for all of its innovations and the revealing of any potential flaws.

As experienced and talented as your CAD design team may be, there may be some elements of the new product that may escape notice. It is here that introducing an external engineering team to your project can start to yield benefits beyond just adding technical expertise. They will see things from a fresh perspective, and be able to quickly identify design efficiency gains or improvements that can be addressed without reinventing the wheel.

4. Create and Test Using Simulation and Rapid Prototypes

The testing phase of product development is important in terms of validation and to further prove your idea and research. There are two primary ways to test a product: through the use of CAD simulation, or using a prototype. Both have their pluses and minuses, but fortunately, these are all complementary. That makes using a combination of both a fantastic solution.

An engineering consultant can inject beneficial guidance here as well while helping to lower the risks of moving into production. In the ideal scenario, your engineering consultant will be able to offer a full array of services, including CAD simulation and rapid prototyping, thus giving a fully supportive product design partner that effortlessly collaborates with your internal product development team.

5. Execute the Right Manufacturing Strategy to Bring the Product to Market

Once testing has been accomplished, and your product is behaving per expectations, the time has come to start to build a manufacturing strategy. Using an engineering partner that has experience in new product launches is a perfect choice. Working as a manufacturing partner as well, they will help you to determine if a short-run or small-scale manufacturing strategy is best for your production scenario.

Your partner will also provide in-depth guidance around the post-production aspects of your project. Tasks such as distribution and support become documented and well-run aspects of the overall product development process. This type of production partner ensures that no stone is left unturned so that you put forth a complete product that is ready for action.

Efficiently Implement These Product Design Phases

The steps for developing a new product can be more than expected at the outset. You need concise documentation to track market research, technical consulting, and testing. A blended team of internal designers and external engineers that seamlessly collaborate lends a high level of expertise that serves your project well. Not only will tasks be kept on track and schedule, but you will at the end have a product that is performing at its highest potential.

The manufacturing consultants at Pacific Research Laboratoriesleverage their extensive experience to promote collaboration across all teams and give you a product that is built to exceed expectations. To learn more about our services, especially our expertise in machining and molding small plastic parts, please visit our contact page or call (206) 408-7603.

What Is Value Added Engineering and How Does It Benefit Product Development?

A team demonstrating value added engineering in action.

Value added engineering is a broad term used to describe design options at the start of the new product development process. This method of engineering is meant to introduce a fresh set of eyes to an existing problem and to apply the most efficient solutions possible through the use of applicable pieces from other projects. The use of proven designs and parts to solve issues encountered during the product development process can have a positive impact on costs, timelines, and functionality.

How Does Value Added Engineering Contribute to Product Development?

Ideally, value added engineering is used during the beginning stages of a project to make certain determinations that lead to a design standing out from competing products. This focus:

  • Compares product functionality to its anticipated production costs
  • Takes an in-depth look into the materials and tools being used to provide the ideal spectrum of product features
  • Helps obtain a clearer sense of the viability and profitability of a project

The resulting gains of using value added engineering come about through a process which allows a project team to blend innovative technology into proven product designs. Doing so breathes new life into stalled or seemingly stale project ideas. This is accomplished by addressing common project pain points through the leveraging of lessons learned and process enhancements gleaned from existing product lines, leading to rapid improvements in production processes.

A team demonstrating value added engineering in action.

Identify Pain Points Through Production Analysis

It is always tempting to push through project issues with the intention of resolving issues down the road in an effort to remain aligned to an established timeline. Unfortunately, this far too common approach can lead to inferior products or have the opposite effect on a project timeline. The first part of value added engineering—the identification of pain points through analysis— ensures that all efforts within a project from start to finish are painstakingly detailed and designed with precision. The process looks like this:

  1. The initial concept is compared to similar project efforts as the engineering team seeks simple ways to use established parts and processes for the new design. 
  2. Then, your team develops a strategy to implement the new with the old; even to the point of using parts from existing products as is or with slight modifications within the new product. 
  3. This results in a seamless pairing of known production factors and processes with new, innovative wrinkles to maximize performance and cost-effectiveness.

Implement Changes Into the Design

Having a complete analysis in hand provides a project team with the necessary facts which supply the required design changes. But knowing the full weight that any one of these changes can have on a product is a little more difficult to forecast. Because of this, there may exist some critical design or performance gaps within the project—gaps that can lead to costly overruns or functional mistakes that can threaten the impact of your product on the market.

This is where the experience of an expert manufacturing consultant can be invaluable to a project initiative. They will lend the experience of past engagements to your project team, and work alongside them in a collaborative effort to implement the most crucial and necessary changes into the design. Doing so reduces potential waste points that can further impede the progress of product development instead of lending to its efficiency or a rapid development strategy.

Cost Reduction Through Efficiency

The addition of proven production methods and completing the design puzzle using proven part or system pieces is what ultimately drives cost reductions. Instead of building everything from the ground up, it becomes a matter of adding proven technology and system designs to the design concept to round out the functionality of a product. This hastens the pace of product development, which is only the start of the resulting cost reductions.

The use of established technology within an innovative new product saves time and money, from design and testing and through manufacturing. An engineering consultant will be able to further drive these cost reductions thanks to the volumes of technical resources they have accumulated from previous engagements. This blend of expertise, established best-practice processes, and supplemental technical staff will help your project get to the finish line faster and under budget.

Evaluation and Adjustment Must Follow a Precise Script

As wonderful as it would be to achieve perfection immediately, it is likely that some adjustments will need to be made to your product. Whether it is a flaw uncovered in a prototype, or a color scheme that doesn’t pass muster with your marketing team, you will want to have the ability to make an adjustment rapidly and at a minimum investment of costs and time. The processes used in discovery, remediation, and the execution of both, are of vital importance to minimize risks.

The most effective methodology to adopt for maintaining vigilance over your creation is to create and execute a set of repetitive scripted tasks. The ability to build and utilize a script that provides an efficient way to execute a consistent cycle of evaluation and adjustments becomes even better with the input from an experienced partner. Your partner will have likely been there before, so why not use what they can bring to the table to reduce costs and risks in producing your vision?

Value Added Engineering Gives You a Powerful Partner

Using value added engineering helps your project team compare product functionality to cost of production. From here, you can leverage proven design and production strategies to reduce risks and costs, while adding known components into your innovative design will cut timelines, giving you a powerful partner as you drive your project forward.

Our engineers at Pacific Research Laboratories take the time to learn the multiple paths your product initiative could travel. From here, we work with your team to develop the technical aspects and to build accurate cost and production schedule aspects so no stone is left unturned. To learn more about our services, please visit our contact page or call (206) 408-7603.

Why Rapid Prototyping Manufacturing Is an Important Step in New Product Development

Demonstration of rapid prototyping manufacturing in action

The companies of today now more than ever must rapidly get new and emerging products to market to remain competitive. Streamlining the product development process helps to quickly put new ideas into the hands of consumers, but testing remains a prohibitive limiter. The use of rapid prototyping manufacturing works to quicken the testing process and gives you the ability to improve its marketability and post-sales support.

Why Rapid Prototyping Manufacturing?

Rapid prototyping is a form of a prototype that is created with speed to represent a potential product visually, functionally, or a combination of both. Rapid prototyping manufacturing uses multiple techniques to quickly create a prototype to the satisfaction of a product development team. These techniques include additive techniques, such as 3D printing, or subtractive ones, such as CNC machining, with the goal and selection of these techniques being fully dependent on product requirements.

The use of rapid prototyping has been growing in manufacturing applications and offers a cost-effective way to save time and cut costs while maintaining quality. Concept models or visualizations to fully functional devices are all possible using one, or a mixture of, the available rapid prototyping methods now available. There are three additional advantages offered by rapid prototyping manufacturing that will help to more effectively drive product development to the finish line.

Demonstration of rapid prototyping manufacturing in action

Advantage 1: Speed Means Cost Savings Without Sacrificing Quality

As the use of the word “rapid” indicates, speed is of the essence when using a rapid prototyping manufacturing strategy. But unlike the prototyping of the past, today’s digital technology and CAD computing power can deliver a quick turnaround on prototypes without the risk of losing any accuracy or performance attributes of the product. There are several built-in attributes to the rapid prototyping process that lend high-tech touches to the building of these prototypes:

  • Modern CAD software provides simulation of designs in 3D before prototypes are built.
  • CAD designs can be electronically transmitted directly into rapid prototyping machinery. 
  • Automated checks are performed during the prototype’s creation to keep accuracy at near-flawless levels.
  • The digital-based nature of the design process streamlines communications for rapid adjustments.

The use of rapid prototyping manufacturing adds next-gen levels of precision to the testing process. This allows product developers to create complex designs without having to worry about not being able to bring the design from screen to reality. The wide variety of rapid prototyping options means there are multiple potential solutions to every prototype, with some resulting prototypes being good enough to be sold to the customer as-is.

Advantage 2: Rapid Prototyping Applications Are Expansive

Rapid prototypes provide many options for the examination and testing of a product. They can be used in any stage of the project and for any reason, including:

  • Concept models. These prototype options give designers and project planners the chance to validate the design and desired product specifications. These can be used as marketing tools for the development of a marketing strategy or to present status to stakeholders.
  • Functional prototypes. A functional prototype takes concept models to the next level through its accurate representation of what the final product will look like. This application of rapid prototyping allows designers and engineers to validate product functionality and to give them another shot at correcting the product’s shortfalls.
  • Strength of material testing. The rapid prototype is a perfect place to perform product stress testing. Doing so gives you a fast, inexpensive way to establish product performance thresholds. In turn, this data can be used to create changes in the products used, as well as to establish operational limitations for warranty and support purposes.

Rapid prototype manufacturing makes it possible to engage in multiple prototyping applications at a minimum cost or time investment. Materials used in these prototypes come with few limitations, and the ability to create working representations of a design may allow for some prototypes to be instantly shelf-ready.

Advantage 3: The Use of Rapid Prototypes Will Streamline Development

Rapid prototypes give developers the ability to quickly create a prototype regardless of the proof of concept model they seek. This capability allows product development teams to reap large benefits when using rapid prototyping manufacturing to bring a product design to life. Development becomes even more efficient when supportive 3D CAD software is being used, which enables teams to communicate quickly and to establish a productive collaborative team structure.

Maximizing the benefits of rapid prototyping manufacturing starts with shortened and agile design timelines. But instead of relying on the limited lessons learned by your team, a good practice is to leverage a wider range of skills provided by an experienced and local manufacturing partner. They can look at your project and quickly align it to the most innovative of product development steps, making the rapid prototypes you produce more effective.

The team at Pacific Research Laboratories implements a collaborative and seamless flow of information so that your project remains agile and stays on track. This way, you can be assured of getting a strong product to market faster than the competition. To learn more about our services, please visit our contact page or call (206) 408-7603.

Key Product Development Steps to Give You the Most Marketable Prototype

A prototype being demonstrated as a part of product development steps.

Marketing is the most critical juncture in the lifespan of a fresh product design. It translates the innovations and features it presents to the world from tech-speak to customer-speak, making the voice of your product an effective one. It is also why getting the product development steps you use correct from the start is so important. These steps set the tone for the design and testing process and will be instrumental in driving your product to succeed in the marketplace.

Concept Creation: More Than Just an Idea

A prototype being demonstrated as a part of product development steps.

If you are reading this, it is safe to assume that you already have a product concept in mind. As exciting as you and your project team may be about this idea, the foundation of a successful product is much more than an idea—it is an encouragement of collaboration. The definition and documentation of tasks that will ultimately work together with the idea to drive it towards success. Completing the conceptual foundation of your project can be accomplished in just a few easy steps:

  1. Establish a well-defined process for communication and documentation. Addressing the way in which your project team communicates adds agility to any project. 
  2. Encourage collaboration, which builds team morale and becomes enjoyable when following the defined communication plan. 
  3. Empower staff to make the necessary adjustments to the process will cement the concept and drive it forward.

Goal Setting: What Prototype Would Best Fit Your Vision?

You will now be able to take your well-defined process and documentation structure and apply this to set goals around the prototype. The prototype for your product will provide a valuable service as both a marketing tool and testing platform, which makes choosing the most suitable prototype to represent your design the next step, even ahead of building the actual design itself. Taking this path will serve to shorten design and testing timelines and help to maximize its sales potential.

Addressing the goals and purpose of the prototype provides a clear roadmap that designers, testers, and marketers can use to develop forward-thinking strategies. Some of the items to address include: 

  • The overall functionality of the prototype
  • Whether or not to bring it to life physically
  • The methodology used to produce the prototype

Whether it be a CAD-simulated prototype, or a rapid prototype using 3D printing or CNC machining, your prototype will be assured to drive the success of the final product.

Design: Mixing High-Tech Tools and Old School Thinking

Design can be fickle, especially if the product you are creating is a completely new innovation. But even new products will contain some similarities to existing ones, which can lend a time-saving helping hand. The help offered by reviewing similar products becomes even more potent when the manufacturing partner you anticipate using to produce your creation offers in-house design services, as they may already have design specs on hand to help guide you through the design process.

The recycled tech approach of using pieces from past projects to implement into a new design will be strengthened through the use of modern CAD design tools. These tools allow specs to be quickly adjusted as the product takes shape, offering a real-time glimpse into how every design attribute affects the final design outcome. This reduces re-work after testing and can be utilized to build powerful and informative prototypes for testing and marketing.

Validation: How Your Prototype Will Launch the Product

Creating a prototype based on design specs will be your primary tool for validating its concept and performance. The results of these performance validations will tell you how close the product comes to meeting expectations, and where on the market it will really fall when compared to similar products. The inputs received during this process will provide the information needed to finalize your product’s development.

This helps you to further develop two of the last steps needed prior to releasing the product to the final production stage: 

  • Engineers will use the test results to build a support model, including warranty terms, any spare part requirements, and user manuals to ensure that the product is properly utilized. 
  • Meanwhile, those on the marketing team will be using the prototype for advertising media, in-person or virtual demonstrations, and other marketing collateral to help drive sales and profits upward.

Inclusive Product Development Steps Lead to Successful Products

The ultimate goal in the back of every creator’s mind is how to get the product in front of its target audience. There are several steps that should be executed during the product development process to ensure that the product meets functional expectations while maximizing its sales potential. One last important step is the selection of a manufacturing partner—one that not only can make your product but can also lend a helping hand every step of the way.

The designers and engineers at Pacific Research Laboratories are excited to work with partners whose products will make the impact they desire. We work with our clients to collaborate on design, testing, and final production, and we specialize in machining and molding small plastic parts. To learn more about our services, please visit our contact page or call (206) 408-7603.

How Custom Manufacturing Solutions Can Get Your Product Into Production Faster

Designers building custom manufacturing solutions.


Getting a product quickly from concept to a customer can be accomplished without cutting corners. Using a continuous improvement approach towards documenting everything going on within your project will streamline the steps required to take your product from the drawing board to the production line. Doing so will be particularly important when looking at custom manufacturing solutions, and will be instrumental in selecting a manufacturing partner that checks all of the requirements you are seeking.

Step 1: Build Improvement Cycles Using Kaizen 

Designers building custom manufacturing solutions.

This Japanese term has been applied to manufacturing for several decades and is commonly referred to as The Toyota Way. The approach stresses the importance of small changes that gradually steer a project and keep it on course by standardizing processes. When properly used, it ideally creates a culture of innovation and collaboration, while presenting proactive opportunities for the elimination of waste and project bottlenecks.

Forming the foundation of Kaizen is the PDCA cycle, or Plan, Do, Check, and Act:

  • Plan by identifying goals and mapping a path to achieve them.
  • Do check plan progress via careful implementation monitoring and make required changes quickly.
  • Check the plan by constant evaluation of results so improvements can be identified and made.
  • Act confidently using gathered data to make changes as dictated by the above steps.

The incremental improvements delivered via Kaizen will introduce a highly concise documentation process that will yield consistency and accountability. When applied to your project, you will be better equipped to manage manufacturing partner relationships, including the establishment of cross-team collaboration.

Step 2: Integrate Design Software Into Project Collaboration

Although it is very much understood that designers must talk to the project and testing engineers as well as other designers, doing so too often leads to delays. Design systems, including CAD-based software solutions, must be integrated into all core project design processes, and be able to provide rapid access to design specifications or testing results for heightened status and visibility. But it is worth remembering that this applies to your external partners as well as your internal teams.

The proper alignment of CAD resources and other design solutions to those being recommended by a manufacturing partner will shorten timelines and streamline project documentation. The integrated nature of using design tools in this way encourages collaboration to take place and cuts valuable hours off overall design and testing processes as a result. Performing these integration steps early in the project lets you quickly re-calibrate project tasks to promote fluid agility in the project timeline.

Step 3: Determine Prototype and Testing Methodology at the Start

Accurate testing of product designs must be clearly outlined even before your CAD designers get their hands on the specs. This places an appropriate design objective in front of them that removes many risk factors that can lead to a costly design overhaul. And, the documentation generated from this planning effort can be passed along easily to your manufacturing partner so they can make testing recommendations based on their own experiences.

Agile prototyping options, such as rapid prototyping, will shorten testing times and bring you closer to production at a faster rate. This prototyping feature will offer 3D-printing options that integrate into common CAD design tools or will support CNC machining options as well. And best of all, you can easily add rapid prototyping capabilities simply by choosing a manufacturing partner that offers them as a part of their engagement.

Step 4: Agile Manufacturing Means Fast and Lean Manufacturing

One of the most sought-after benefits of creating documented processes for all of the above steps is the consistency of results. With consistency comes automation options, and with automation, you gain agility. In manufacturing, especially for a new product, agility means that you limit the risk of overproduction by focusing on sales data to drive a product’s rate of production. What this also means is that you need a manufacturing partner that can support short-run and small-scale production runs.

Following this strategy keeps the project running as lean as possible, and opens up your project to different production technologies. Budget and cost planning are trimmed down, as a “just in time” production strategy removes the need to retain storage spaces for unsold items or large volumes of raw materials. The already established documentation and collaboration processes present both you and your partner with a high degree of visibility and the option to change course quickly.

Apply Logic to Custom Manufacturing Solutions

It is no secret that utilizing custom manufacturing solutions can get your product in front of an audience faster and with better quality. But in order to get there, you must first devise a concise plan on how to approach the way the product is designed, tested, and built. A local manufacturing partner will not only help you to produce your vision but will offer its own design and testing services that ensure only a product of the highest quality gets delivered to your waiting clientele.

Building a production strategy will be more effective with a valued manufacturing partner at your disposal. The team at Pacific Research Laboratories is ready to help you finalize your product. They specialize in machining and molding small plastic parts and can manufacture your already-vetted plans into life. To learn more about our services, please visit our contact page or call (206) 408-7603.